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Complaints Procedure It is your right as a parent to pass on or complain about the care and education of your child whilst they're in my home, if you're not happy with it. We gladly welcome any suggestions that you may have and will always take any concerns seriously.
If you do have a worry etc, please remember that we are always willing and available to discuss an issue, no matter how insignificant it may seem. Just let us know and we will arrange a mutually convenient time for us to both meet and chat further, without any children being around. Please remember, that this applies to us too, if we have any problems that we wish to raise about your child.
All complaints whether written or verbal will be documented and the appropriate action taken. A written response will then be passed to the complainant within 28 days of the complaint.
Hopefully, this will resolve the matter and achieve a satisfactory outcome. A Copy of the Ofsted publication Concerns and complaints can be from the Ofsted Website. However, we are confident that most things can be sorted out at an early stage, between the parent and ourselves.
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